About Cortworth Consulting

Our Approach

Our service can be as flexible as your needs, we understand that one size never fits all.

We are open, approachable, independent and impartial, so we can focus on your goals and those of your clients or end customers without constraint.

We have developed tools and methods based on our experience, so that we can quickly make a difference, however our philosophy is to never stop learning, so we remain agile enough to change as a situation requires.

We use appropriate governance structures, enough to ensure delivery without becoming onerous.

We work at pace but diligently, ensuring that key risks are identified and mitigated, with stakeholders at all levels engaged quickly to ensure that they are invested in successful delivery.

Why Cortworth?

In a changing marketplace and an uncertain economy the way businesses work is changing, account management and development disciplines whilst key aren't always needed full time.

We have developed a model where support can be bought "as needed" through day rate consulting, interim engagements, or scoped work packages.

Who Are We?

Neville Doughty

Director & Lead Consultant

"I launched Cortworth Consulting to create a different path.

A path which enables my skills to be deployed flexibly to support organisations change how they are delivering services, developing effective partnerships to improve customer and employee experiences.

Which in turn improve satisfaction, revenues and margins"

Effective Partnerships

Over the past 20 years I've worked with some fantastic people and developed some great relationships.

"I'm lucky enough to love what I do, and have had some great experiences working with some special brands and organisations"

Through Cortworth I have created an eco-system of connections that can support your organisation through our range of services from optimisation of current relationship and activities, through to deployment of automation.

We bring a diverse range of skills and experiences, you can access these to make a difference to your organisation, we've worked with international brands with multi-hundred seats, UK and offshore delivery. We are also proud to have worked with smaller operations with very specific needs.

"I'm passionate about CX and about making a difference to clients, customers and those within an organisation"

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